Warden Protection

On activation the license is locked to your servers IP address. If your IP address changes you can reissue your license directly though the Danami client area. Login to the services section of the Danami client area. Click on the row of the product or service you want to reissue. Click on the green Reissue button. The license will now be unlocked and can be used on another IP address. Go to the new server and enter in the license key and press the update button again to lock the license to the new servers IP address.
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Owned Licenses (Enterprise Edition)
Your owned license entitles you to the use of a product (1 license per-server). Additionally, your owned license includes an initial one year of online support and software upgrades qualifying you for the receipt of new product releases free of charge. After the one year period ends, the customer can choose to remain with the last version downloaded or to renew the software subscription package for a small percentage of the original purchase price. We do not provide support for licenses that have let their software upgrade subscription expire.

Leased Licenses (Admin, Pro, and Host Editions)
A leased license entitles you to the use of a product as long as your license subscription is active (1 license per-server, per-month). Additionally, your licensed license includes access to online support and a software upgrade subscription qualifying you for the receipt of new product releases free of charge. Your product will cease to function as soon as your license subscription expires.

Domain Limits
You cannot pick and choose which domains the license limits apply to. If you have more domains then you would need to purchase the host or enterprise editions. The whole server is protected regardless of which license you choose. The license domain limits just allow users with few domains to pay less than a hosting company who might have thousands of domains on a shared server. Subdomains do NOT count towards your domain limits.

Full licensing terms are available at: http://www.danami.com/legal/licensing-terms
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Uninstalling Warden is as easy as going to Extensions -> My Extensions -> Warden Anti-spam and Virus Protection -> Press the remove button. You can also uninstall the extension on the command line with: plesk bin extension --uninstall warden
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In order to give support ssh access to your server please download and run the Danami public SSH key install script:

To install our public key using our install script (run these commands as root): rm -vf danami_public_key.sh wget https://www.danami.com/clients/downloads/danami_public_key.sh chmod +x danami_public_key.sh ./danami_public_key.sh Our public key can also be downloaded and installed manually: rm -f support@danami.com.pub wget https://www.danami.com/clients/downloads/support@danami.com.pub cat support@danami.com.pub >> /root/.ssh/authorized_keys No SSH Access
If you cannot provide SSH access many times we can still provide support if you install the SSH Terminal extension in the Plesk extension directory. Important
1. Make sure to allow our IP addresses (64.114.250.107) access to the Plesk interface and to the SSH port if you are behind a firewall.
2. The support technician will also need to know your servers public IP address and SSH port number.
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All domains added in Plesk are counted towards your domain limit indicated on your Danami license: active domains disabled domains domains with forwarding hosting type domains without hosting. Note: You cannot pick and choose what domains apply to your license.  Subdomains and domain aliases are not counted towards your domain limit if they were created with Add Subdomain or Add Domain Alias in Domains > example.com. The whole server is protected regardless of which license you choose. The license domain limits just allow users with few domains to pay less than a hosting company who might have thousands of domains on a shared server.
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Pro-rata billing refers to being charged or receiving part or proportion of a fee or benefit on your bill. When you sign up for a product that uses Pro-rata billing you will be assigned to one of our standard billing cycles. When you receive your first invoice you'll see that it will be calculated based on the number of days between your sign-up date and the date of this billing cycle (inclusive). This is commonly known as a pro-rata amount. Future invoices will show the full standard monthly amount, unless you make further changes to your account.

Prorated items are usually billed on the first of the month. If your purchase falls before the 21st day then your first bill will be calculated for the remainder of the month. If your purchase is on the 21st or after then your first bill will be calculated for the remainder of the month and the next additional month.
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If you want to upgrade your license from admin or host editions to a license with a higher domain limit you should "request cancellation" of your current license (You can choose it next to the product drop down in the client area) . Then purchase a new license for the number of domains that you want. If your license is on a quarterly, semi-annually, or yearly billing cycle you can open a support ticket to get your license upgraded and your new license fees pro-rated. A new license key will be generated after payment of the prorated upgrade invoice.
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The admin and pro editions allow you to use up to 10 domains (admin edition) or 30 domains (pro edition) in the Plesk Panel (One license per server). You cannot pick and choose which domains the license applies to. If you have more domains then you would need to purchase the host or enterprise editions. The whole server is protected regardless of which license you choose. The license domain limits just allow users with few domains to pay less than a hosting company who might have thousands of domains on a shared server. Subdomains do NOT count towards your domain limits.
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We allow you to cancel your services with us at any time directly though our client area. Login to the client area and go to the services area. Click on the product or service you want to cancel. Click on the yellow cancel button. Enter the reason for cancellation and choose the cancellation type. Choose immediately if you don't want use the license any longer or at end of billing cycle if you want to continue to use it until the end of your billing cycle (You will not be billed again). Free Support
We provide free support for all our paid licenses. If you are having trouble with a product we recommend opening a support ticket before you cancel. Support can resolve most issues quickly without any disruptions to services. License IP Address Changes
You do not need to cancel your license if your servers IP address changes. You can re-issue your license directly though our client area. See here for more information.
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Subdomains do NOT count towards your domain limits. So you could have a server with a few domains and hundreds of subdomains and you would still only need the 10 domain "Admin Edition".
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We have found that the default detection rate can be very good especially when combined with the free ClamAV signature databases provided by Sanesecurity, SecuriteInfo, and URLhaus.

For more information: https://docs.danami.com/warden/settings/antivirus/signature-providers
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We do have a program for service providers who maintain at least 10 active licenses: Discounts for number of active licenses: 10 - 15% off 20 - 20% off 30 - 30% off 40 - 40% off Note: Enterprise also licenses count towards your active license count as long as the software update subscription is active.
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If you want to change your license from monthly to yearly billing intervals you should request cancellation of your current license (You can choose it next to the product drop down in the client area - choose "at end of billing cycle") . That way you can use your existing license for the time you purchased without being re-billed for it. Then purchase a new yearly license before the month is up.
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No there is no downtime required to install and configure Warden Anti-spam and Virus Protection. Warden is a full Plesk extension so all the installation tasks are fully scripted and usually take under a minute. You can even view the install log by doing tail -f /var/log/plesk/panel.log
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We do offer two week fully functional trial versions of our products. You can get the free trials at the link below: https://www.danami.com/clients/store/free-trials
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