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In order to give support ssh access to your server please download and run the Danami public SSH key install script:

To install our public key using our install script (run these commands as root): rm -vf danami_public_key.sh wget https://www.danami.com/clients/downloads/danami_public_key.sh chmod +x danami_public_key.sh ./danami_public_key.sh Our public key can also be downloaded and installed manually: rm -f support@danami.com.pub wget https://www.danami.com/clients/downloads/support@danami.com.pub cat support@danami.com.pub >> /root/.ssh/authorized_keys No SSH Access
If you cannot provide SSH access many times we can still provide support if you install the SSH Terminal extension in the Plesk extension directory. Important
1. Make sure to allow our IP addresses (64.114.250.107) access to the Plesk interface and to the SSH port if you are behind a firewall.
2. The support technician will also need to know your servers public IP address and SSH port number.
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Pro-rata billing refers to being charged or receiving part or proportion of a fee or benefit on your bill. When you sign up for a product that uses Pro-rata billing you will be assigned to one of our standard billing cycles. When you receive your first invoice you'll see that it will be calculated based on the number of days between your sign-up date and the date of this billing cycle (inclusive). This is commonly known as a pro-rata amount. Future invoices will show the full standard monthly amount, unless you make further changes to your account.

Prorated items are usually billed on the first of the month. If your purchase falls before the 21st day then your first bill will be calculated for the remainder of the month. If your purchase is on the 21st or after then your first bill will be calculated for the remainder of the month and the next additional month.
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Any changes in the server configuration require root access level. A support tech public SSH key can be downloaded and installed from the downloads area here:  https://www.danami.com/clients/knowledgebase/18/How-to-I-install-the-Danami-public-SSH-key-and-give-a-support-technician-access-to-my-server.html
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